Terms & Conditions

These Terms govern your relationship with the operator of redstagcasino, accessible exclusively via redstagz.com, and outline your rights, obligations, and the conditions for participation in gaming services. Effective as of 1 January 2025.

Definitions

• Operator: The legal entity responsible for providing, managing, and overseeing redstagcasino's gaming services via redstagz.com. As of 2025, the Operator is Deckmedia N.V., located at Heelsumstraat 51 E-Commerce Park, Curaçao.
• User: An individual accessing or attempting to register an account at redstagcasino through redstagz.com.
• Player: A User who has successfully registered, is verified, and participates in gaming activities on redstagz.com.
• Bet: Any monetary stake or wager placed by a Player in any game made available on redstagz.com.
• Bonus: Promotional credits, free spins, or wagering incentives offered to Players under specified terms.
• Wager: Funds staked by a Player using real or bonus balances on any game or event.
• KYC: "Know Your Customer" procedures for verifying user identity as required by law and the Operator.
• Account: A registered Player profile maintained within redstagcasino's systems for participating in gaming and managing funds.
• Promotion: Any time-limited offer, bonus scheme, or incentive advertised to Users and Players through redstagz.com.

Account Registration

Eligibility and Process

• Age Requirement: Only persons aged 18 years or older are legally permitted to register and play at redstagcasino via redstagz.com. Registration attempts by individuals under 18 are strictly prohibited and will result in denial or immediate closure of the account.
• Registration Steps:
  1. Submit accurate personal information via the official registration form at redstagz.com.
  2. Verify email address by following the link sent to the provided email; registration is incomplete until verification is confirmed.
  3. Provide identification and proof of address as part of the Operator's mandatory KYC process, including passport, driver licence, or government-issued ID and a recent utility bill or bank statement.
• User Obligations: Players must:
  • Ensure all submitted data is truthful, current, and complete; the Operator reserves the right to request additional documentation at any time.
  • Maintain strict confidentiality and security of account credentials. Users are solely responsible for all activity conducted under their account.
  • Regularly update contact and identification details to remain compliant with legal and regulatory requirements.

Regional Compliance Note: Registration and participation by Users physically present in jurisdictions (including Australia) where online gambling is prohibited is not permitted. The Operator may employ geolocation and other technologies to enforce compliance.

Betting & Gameplay Rules

Placing and Managing Bets

• Betting Limits: The Operator sets minimum and maximum bet amounts for each game, clearly displayed in the game interface. Attempting to place bets outside permitted limits is not possible.
• Bet Placement: A bet is considered accepted and valid only after confirmation and deduction of the stake from the Player's account balance.
• Modification & Cancellation: Once placed and confirmed by the system, bets cannot be modified or canceled except in the event of system error or in accordance with documented game-specific rules.

Rules of Conduct

• Fair Play and Conduct: All Players must act honestly and refrain from collusion, cheating, or manipulative behaviour. Suspicious activity may result in account suspension or closure.
• Live Casino and Chat:
  • Offensive, abusive, or inappropriate language is strictly prohibited in chat functions and during live play.
  • Any attempt to defraud, harass, or disrupt other Participants or employees may result in immediate expulsion and potential legal action.
• Fraud and Automated Play: Use of bots, scripts, or automated devices to manipulate play or outcomes is strictly forbidden. Detected violations will result in forfeiture of all winnings and permanent exclusion.

Bonus Terms

Activation, Wagering, and Restrictions

1. Bonus Activation: Players may become eligible to receive bonuses by following the terms provided for each specific promotion at redstagz.com. Only one active bonus may be held at a time unless stated otherwise.
2. Wagering Requirements:
   • Bonuses are subject to a specified wagering multiplier (e.g., x35) as disclosed for each promotion, which must be fulfilled within 30 days of bonus receipt in 2025, unless otherwise stated.
   • Failure to meet wagering requirements within the valid timeframe will result in the forfeit of the bonus and any associated winnings.
3. Prohibited Actions:
   • Placing bets on excluded games (as listed in the respective bonus terms) or engaging in bonus abuse-such as low risk wagering or equal betting-is strictly prohibited.
   • Combining multiple promotions for the purpose of meeting wagering requirements is not permitted unless expressly allowed in the promotion's rules.
4. Policy on Combining Promotions: Only one bonus can be active on an account at any given time unless an exception is expressly detailed in a promotional offer. The Operator reserves the right to amend or withdraw any bonus offer at its discretion, with notification to affected Players.

Legal Disclaimer: All bonus credits remain the property of the Operator until wagering requirements are met, and access to bonus funds may be restricted in accordance with redstagz.com bonus policy and applicable AU law.

Payments & Withdrawals

Deposit and Withdrawal Methods

• Accepted Payment Methods:
  • redstagcasino, via redstagz.com, accepts a range of deposit and withdrawal methods suitable for AU Players including credit/debit cards, select e-wallets, and supported cryptocurrencies. Updated lists are maintained on the deposit/withdrawal page.
• Limits & Fees:
  • Deposits and withdrawals are subject to minimum and maximum limits, clearly stated prior to transaction confirmation. Fees may apply depending on the method and financial provider.
  • The Operator is not responsible for third-party charges or currency conversion fees.

Processing Times and Procedures

• Processing Times:
  • Deposits are typically credited instantly or within a few minutes. Withdrawals are processed within 24-72 hours following successful KYC verification and may vary based on payment method.
• KYC and Verification:
  • Withdrawals require completion of the Operator's KYC procedures, including up-to-date identity and proof of address documentation, in line with AU anti-money laundering laws and Curaçao licensing obligations.
• Refunds:
  • Bets once placed cannot be refunded except in cases of clear technical malfunction or wrongful system settlement, as determined by the Operator in accordance with documented procedures.
  • Bonus refunds or reversal are governed by the specific rules of the applied promotion and applicable laws.

Regional Compliance Note: The Operator complies with AU regulatory standards regarding anti-money laundering, fraud controls, and Player protections for all payment and withdrawal processes.

Limitation of Liability

1. Operator's Obligations:
   • The Operator shall provide gaming services on redstagz.com with due diligence, ensuring fairness in all games and accuracy of published game results.
2. Exclusions of Liability:
   • The Operator is not liable for interruptions, delays, or losses arising from network issues, hardware/software failures, or force majeure events beyond its reasonable control.
   • Technical errors affecting bet placement, results, or account balances will be reviewed, and if fault is attributable to system malfunction, the Operator may void affected bets or games with reasonable compensation.
3. Maximum Compensation: The Operator's aggregate liability, whether arising in contract, tort, or otherwise, shall not exceed the greater of (i) the actual amount of the bet placed by the Player, or (ii) AUD 1,000, unless mandatory law prescribes a higher amount.

Legal Notice: Nothing in these Terms limits liability for fraud, gross negligence, or any liability which cannot lawfully be excluded under AU law.

Intellectual Property Rights

• Ownership: All content, software, and intellectual property visible or accessible on redstagz.com are the exclusive property of the Operator and its licensors, including but not limited to logos, game titles, graphics, and site structure.
• Prohibition of Unauthorized Use:
  • Copying, reproducing, distributing, transmitting, or creating derivative works based on any proprietary materials from redstagz.com is strictly prohibited without the written consent of the Operator.
  • Any unauthorized use may result in legal action, including claims for damages and injunctive relief.

Privacy & Data Protection

redstagcasino, via redstagz.com, processes all personal data of Users and Players in strict accordance with the published Privacy Policy. By registering or participating in gaming activities, you consent to the collection, retention, use, and protection of your data as described therein, in compliance with AU privacy regulations and global best practices.

For details regarding categories of data processed, purposes, data retention periods, and your rights, please consult the Privacy Policy available on redstagz.com.

Changes to Terms

1. Notification of Changes:
   • The Operator reserves the right to update or amend these Terms at any time. Notification will be provided via email (where available) and/or prominent banner announcement on redstagz.com at least 14 days prior to changes taking effect in 2025, unless required sooner by law.
2. Continued Use: Continued use of redstagcasino's services after such updates constitutes acceptance of the revised Terms.
3. Option to Discontinue: Should you disagree with any changes, you may discontinue use of the site and request account closure prior to the effective date of the revised Terms.

Termination & Suspension

1. Grounds for Suspension or Closure:
   • The Operator may suspend or terminate accounts for reasons including but not limited to breach of these Terms, fraudulent or criminal activity, regulatory requirements, or as otherwise required by law.
2. Procedure:
   • Affected Users will be notified via the registered email address with a statement of reasons for account action, and may be asked to provide further information or evidence.
3. Refunding Funds:
   • Any remaining cleared funds on a Player's account, less any withholdings as required by law or to cover Operator's damages, will be returned via the last used payment method within 10 business days of account closure, unless prohibited by legal or regulatory action.
4. Right to Appeal: Players may contest account terminations or suspensions by contacting customer support (see Contact Information). Appeals will be reviewed in accordance with Operator's dispute resolution procedures.

Governing Law & Jurisdiction

• Applicable Law: These Terms, and the provision of gaming services by redstagcasino via redstagz.com, shall be governed by the laws of Curaçao, except where Australian law is mandatorily applicable to AU Players; in all such cases, overriding provisions of Australian law, including the Interactive Gambling Act 2001 and other relevant regulations, shall prevail.
• Dispute Resolution Mechanism:
  1. Players are encouraged to first contact customer support to resolve issues amicably.
  2. Unresolved disputes may be submitted to binding arbitration, under the rules of the Curaçao eGaming regulator or another competent recognized gaming authority, unless AU consumer protection law requires the dispute to be heard by the courts of Australia.
  3. Nothing in these Terms restricts Players' rights under mandatory Australian consumer or gambling law to seek redress through AU courts or regulatory authorities.

Contact Information

• Customer Support:
  • Official website: https://redstagz.com
  • Email: Please use the contact form available on redstagz.com to initiate communication, or refer to the support section for the most current contact details. (No dedicated support phone number available as of 2025.)
• Legal Correspondence:
  • Legal Address: Heelsumstraat 51 E-Commerce Park, Curaçao
  • Parent Company: Deckmedia N.V.
  • Attention: Legal Officer
• Author: Liam Parker, on behalf of Deckmedia N.V. (Operator)

For the latest information, regulatory updates, and full legal documentation, Players should consult the official website at redstagz.com. All correspondence and actions are subject to these Terms as updated through to the end of 2025.